TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR DISTANCE SALES
GASTRONOMIC EXPERIENCE IN VILLA RICHTER

In these Terms and Conditions, hereinafter referred to as “Terms“, the following terms, when capitalized in the middle of a sentence, have the following meanings:

  • Villa Richter cluster of gastronomic centres in the area of St. Wenceslas Vineyard, Prague 1, Staré zámecké schody 6, which are called “Greenhouse”, “Lounges”, “Terrace”, Pergola” and “Viewpoint”;
  • Us RUBIKON spol. s r.o., with registered office at Karlovo náměstí 19, 120 00 Prague 2, ID No. 47118679, registration in the Commercial Register: MSPH C12636/MSPH, as the operator of Villa Richter and provider of Services; e-mail: info@villarichter.cz;
  • You the Customer who purchases the Service;
  • Portal website www.villarichter.cz;
  • Service gastronomic service described on the Portal under „Gastronomic Experience” and provided at a designated Villa Richter centre;
  • Contract a contractual relationship created between You and Us when You pay Us the Reservation Fee (paragraph II.8 of these Terms);
  • Order your completed specification of the requested Service, sent to us via the Portal;
  • Voucher in electronic form evidencing your purchase of the Service and payment of the Deposit;
  • Reservation fee flat part of the price Services for providing ingredients and cooking food preparation.

I. WHAT IS THE SIGNIFICANCE OF THESE CONDITIONS?

  1. The content of these Terms determines how the Service Agreement will be formed between us and the rules that will govern it.
  2. We have the right to change these Terms, but only for future contracts and not for a Contract already concluded under these Terms.
  3. In addition to these Terms, the relationship between Us and You is also subject to the rules for processing Your personal data contained in the Personal Data Processing Policy, which can be found here: https://www.villarichter.cz/en/privacy-policy/

II. HOW THE CONTRACT FOR SERVICE WILL BE FORMED BETWEEN US

  1. Purchase of the Service is possible only through the web interface, through the order form on the Portal and through follow-up e-mail communication. For operational reasons, we cannot process personal, written or telephone orders.
  2. The Order may be completed in Czech or English; the Contract shall be deemed to be concluded in the language of the Order.
  3. We do not charge any fees for using this form of selling the Service.
  4. In order to register your Order, you need to provide us with all the information marked with an asterisk on the order form. We will consider all the information you provide to Us in the Order Form to be true and authoritative.
  5. In order to submit your Order, you must also check the box to confirm your acceptance and acknowledgement of these Terms and Conditions.
  6. As soon as possible after Your Order has been delivered to Us, You will receive a registration e-mail from Us with a summary of Your Order and a request to check and issue a new/correction Order if necessary. In the event that We are unable to accept Your Order for capacity or similar reasons, You will receive an apologetic e-mail from Us.
  7. Our registration e-mail will include a quantification of the amount of the Reservation Fee, a deadline and payment instructions for payment.
  8. Your proper payment of the Reservation Fee shall create a Contract between us under which we are obliged to provide you with the Service as per your order and you are obliged to pay us the price of the Service and related consumption. We will confirm this obligation by sending you an electronic Voucher.
  9. In order to consume the Service, you must present your Voucher in its printed or electronic (mobile phone) version.

III. PRICE CHARGED AND PAYMENT THEREOF

  1. The price listed for a given Service on the Portal is the price of that Service specified on the Portal, including the preparation costs quoted in the Reservation Fee. Prices for other consumption (referring in particular to additional portions, meals or drinks) are set out in the food and drink menu available elsewhere on the Portal.
  2. The price charged is the sum of the price of the ordered Service and the additional services ordered on the spot, after deduction of the paid Reservation Fee, as shown in the Voucher. This price will be determined and accepted from you by Villa Richter’s billing waiter.
  3. The price charged can be paid in cash or by credit card or a combination of the two.
  4. You will be issued with an electronic or paper receipt for payment of the price charged.

IV. THE POSSIBILITY OF WITHDRAWING FROM THE CONTRACT

  1. We shall only be entitled to cancel our contractual relationship (the Contract) by withdrawal in the event of a force majeure event (acts of God, official orders, serious technical causes, etc.). In this case, we will refund the Reservation Fee within three working days after cancellation.
  2. You are entitled to withdraw from the Contract for any reason. You can only withdraw via the Portal, which we will promptly confirm receipt of. Your failure to arrive for consumption no later than 60 minutes after the hour specified in the Order shall also be deemed to be Your withdrawal from the Contract.
  3. In the event of your proper cancellation no later than two days prior to the date of the Service, we will refund the Reservation Fee to the account from which it was paid within 15 working days of receipt of your cancellation. In the event of cancellation within less than two days, including failure to attend, we will treat the Contract as cancelled except for our preparation of the Service, to the extent of the Reservation Fee which we will retain in such event.

V. RESOLVING DISPUTES WITH CONSUMERS

  1. We are not bound by any codes of conduct in relation to our customers within the meaning of Section 1826 (1) (e) of the Civil Code.
  2. We handle consumer complaints via the electronic address info@villarichter.cz. We will send you information about the handling of your complaint to the e-mail address you have provided.
  3. The Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, internet address: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the Agreement. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes arising from the Contract between You and Us.
  4. European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

VI. FINAL PROVISIONS

  1. The means of correspondence between you and us is exclusively by electronic mail. Our e-mail address is set out above in the definition of “Us”, We will send Our correspondence to You at the e-mail address set out in the Order.
  2. These Terms and Conditions will take effect on 1 November 2022